*Our warranty applies only to the original purchaser and only for items purchased from an authorized Mobile Warming Dealer.
Limited One Year Warranty
What is Covered
Tech Gear 5.7, Inc. (TG57) warrants to the original purchaser of this Mobile Warming branded product (the “Product”) that the construction, electrical heating components and battery of the Product shall be free from factory defect in materials and workmanship for a period one (1) year from the date of original purchase when the Product is purchased from an authorized reseller and used as recommended by Tech Gear 5.7, Inc. During the warranty period, TG57 will, at its option and at no additional charge to you, repair or replace the Product, or any part of the Product, if it becomes defective, malfunctions, or otherwise fails to conform with this Limited One Year Warranty.
*Costs associated with shipping the item back to TG57 under warranty is the responsibility of the purchaser. If the item is found defective from the manufacturer within 30 days from purchase date, shipping cost will be credited back to customer, with proof of shipping cost.
PLEASE REGISTER YOUR PRODUCT WITH TG57 WITHIN (10) DAYS OF PURCHASE online at www.mobilewarming.com/pages/product-registration or via telephone with TG57 Customer Service at 888-908-6024. Unless otherwise prohibited by law, in order to validate the warranty this Product must have been registered through TG57, and/or a copy of the proof of purchase must be presented at time of service. If these items are not presented at the time of requesting parts or service, TG57 will not cover any warranty.
What is Not Covered
This Limited One Year Warranty does not extent to any Product that is damaged or rendered defective; (a) as a result of accident, misuse, abuse, or improper care; (b) use with the Product of any part not manufactured or sold by TG57; (c) by modification of the Product; (d) by normal wear and tear; (e) operation using incorrect power supplies; (f) exposure to moisture; or (g) as a result of service by anyone other than TG57, or an authorized TG57 service provider. Any alterations or repairs (attempted or otherwise) performed on any component of the Product voids any and all warranties offered by TG57. Mobile Warming Gear is technical athletic apparel and is not intended for use as work wear or for use in strenuous or demanding circumstances or extreme conditions.
THE PROVISIONS OF THIS WARRANTY ARE IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL. TO THE MAXIMUM EXTENT ALLOWED BY LAW, ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO EXPRESS WARRANTY, IMPLIED WARRANTY, WARRANTY OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE AND WARRANTY OF NON-INFRINGEMENT OF INTELLECTUAL PROPERTY, ARE EXPRESSLY EXCLUDED TO THE MAXIMUM EXTENT. TG57 IS NOT RESPONSIBLE FOR DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF DATA, LOSS OF REVENUE, AND LOSS OF ANTICIPATED PROFITS. TG57’S WARRANTIES DO NOT COVER ANY THIRD-PARTY DEVICES OR THE PERSONAL PROPERTY OF ANY CONSUMER. THESE WARRANTIES DO NOT APPLY TO MW CONNECT SOFTWARE OR TO ANY THIRD-PARTY SOFTWARE. TG57 RESELLERS, AGENTS OR EMPLOYEES ARE NOT AUTHORIZED TO MODIFY OR EXTEND TG57’S WARRANTIES. TG57 RESERVES THE RIGHT TO CHANGE WARRANTY TERMS AND REMEDIES WITHOUT NOTICE.
The benefits conferred by these warranties are in addition to other rights you may have depending on your country, state or province of residence. Furthermore, some countries, states and provinces do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties, so the above limitations or exclusions may not apply to you. If any provision of these warranties is unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect any remaining provisions.
In the event of a crash, your warranty is voided and any claims will be decided on a case-by-case basis.
1-Year Battery & Charger Warranty
Mobile Warming Gear rechargeable lithium-ion battery packs and chargers are under warranty from factory defect for 1-year from the initial purchase date. Mobile Warming will repair or replace any battery or charger found to be defective under normal use within the 1-year warranty period.
Any damage caused to any Mobile Warming Gear item by misuse, abuse, improper care, accident, normal wear and tear, or the natural breakdown of materials over an extended period of time and use are not covered in this warranty. Any alterations or repairs (attempted or otherwise) performed on any Mobile Warming Gear item voids any and all warranties offered by Mobile Warming Gear for that particular item. Mobile Warming Gear is technical athletic apparel and is not intended for use as work wear or for use in strenuous or demanding circumstances or extreme conditions.
How to initiate a Warranty Claim
- First, please ensure that your product is covered under warranty according to the terms above.
- Then simply have a digital copy of your dated proof of purchase ready and contact our friendly customer service team on the form found on this page.
- Our customer service team will then follow up with you within two business days of receiving all of the necessary information with an email containing a Return Authorization number, return instructions and the return shipping address in order to return with your defective item.